Velocity is dedicated to offering the best in modern home living at affordable prices. If you find one of our products offered online for less than our total price (product cost + shipping cost), please alert us and we will gladly match that price for you or refund the difference if you find the price within seven days from your purchase. This matching is for regular, full priced items. Sale items and special promotions will be considered on a case by case basis.
Terms and Conditions:
•A valid website url is required to match the research pricing. Please be prepared to provide us with the exact location of the listed price.
•The comparison applies to authorized retailers in the continental U.S. that have the identical product listed for sale.
•Auction sites and other online auctions or bidding sites are not valid sources for accurate pricing.
•We are not responsible for matching pricing due to typographical errors on other websites.
•Please include the complete product price plus shipping and any special options when making your request.
•The product must be identical, in brand new condition with original packaging. No returned items, remanufactured items, knock-offs, or refurbished products will be considered for price matching.
•We maintain the right to match or not match items that are currently on promotion or sale on a site on a product by product basis.
You can check the status of your order which includes ship dates, tracking information, return status by logging into your account.
To log into your account click on the "My Account" button in the top menu and enter your username and password.
If the status of your order changes or your order is shipped we will notify you by email.
If you do not see a message from us please check your junk/spam mail folder and add @velocityartanddesign.com to your safe mailing list. - see your email program help files for details.
The most common issue is with JavaScript/Security settings on browsers. Follow the steps below to resolve the issue.
It is always recommended that you have the most current version for your browser type.
Netscape Navigator 7/Mozilla Browsers:
Select Edit on the menu bar.
Select Preferences.
Click on Advanced.
Click on the check boxes for Enable Java.
Click OK.
-------------------------------------------------
MS Internet Explorer 5+:
Select Tools on the menu bar.
Select Internet Options.
Click the Security tab.
Select Internet as the Web content zone.
Under Security level for this zone, move slide to Medium. This default setting allows cookies and enables Java.
Optional: If the Custom button is selected for Security level:
Click the Custom Level button.
Under Java permissions, select any option EXCEPT Disable Java.
Under Active scripting, select Enable.
Click OK.
Click OK to close
If these solutions do not work for you try updating your browser. If you are still having issues please call us at 866-781-9494 and we will be happy to place your order over the phone.
The most common issue is with JavaScript/Security settings on browsers. Follow the steps below to resolve the issue.
It is always recommended that you have the most current version for your browser type.
Netscape Navigator 7/Mozilla Browsers:
Select Edit on the menu bar.
Select Preferences.
Click on Advanced.
Click on the check boxes for Enable Java.
Click OK.
-------------------------------------------------
MS Internet Explorer 5+:
Select Tools on the menu bar.
Select Internet Options.
Click the Security tab.
Select Internet as the Web content zone.
Under Security level for this zone, move slide to Medium. This default setting allows cookies and enables Java.
Optional: If the Custom button is selected for Security level:
Click the Custom Level button.
Under Java permissions, select any option EXCEPT Disable Java.
Under Active scripting, select Enable.
Click OK.
Click OK to close
If these solutions do not work for you try updating your browser. If you are still having issues please call us at 866-781-9494 and we will be happy to place your order over the phone.
Shipping -> Most shipments (excluding larger furniture items) ship via UPS Ground, FedEx Ground, or USPS Priority Mail. Standard shipping takes approximately 3-5 days transit time. Shipping is free on orders over $50 unless otherwise noted.
Depending on the delivery location the driver may or may not require a signature. The package may be left with a neighbor, at the building office, or in a secure location based on the driver’s discretion.
The package may be left with a neighbor, at the building office, or in a secure location based on the driver’s discretion. A signature may or may not be required.
Signature Required -> The delivery driver will obtain a signature from someone at the delivery address. If no one is at the address, a delivery reattempt will be made the following day.
Signature required overrides any recipient release that may be on file for deliveries to nonresidential addresses.
If you will be unavailable to sign for the package at your shipping address you will need to contact the carrier to arrange for the package to be rerouted.
**Velocity Art and Design is not responsible for packages once they are shipped from our warehouse.
We will help you contact the proper shipping company if delivery issues arise.
Earthlink has a complex SpamBlocker program that requires that you add velocityartanddesign.com to your allowed senders list. Check the SpamBlocker help files on how to adjust your settings.
